30: Why did the student go to the bookstore? a)To find out store policies b)To sell back a book c)To buy books for classes d)To get a refund 31: What did the student not read? a)The receipt and sign in the store b)The receipt only c)The sign only d)The student read everything 32: On what basis is a books reselling price determined a)The representative does not give an example b)Original price c)Condition of a book d)Age of a book 33: Where will the student take the ticket for the refund? A)Cashier B)Checkout counter C)Customer Service D)The author does not say 34: What does the customer service representative mean when he says this a)The student should make a decision b)The student should not waste any more time c)The student should sell the book to someone d)The student should go to the cashier Scroll down for answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answers 30: d 31: a 32: c 33: b 34: a

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